DELPHINE GENIN the label understands that your privacy is paramount, and we are committed to protecting your privacy. This policy sets out how we handle information about you. If, notwithstanding the foregoing, DELPHINE GENIN is liable for any loss or damage, to the extent that it can, DELPHINE GENIN limits its liability to the resupply of relevant material or information.
COLLECTION OF PERSONAL INFORMATION
We may collect personal information from you when you:
- • subscribe to receive our updates and news;
- • buy products from us;
- • request to receive copies of marketing materials, such as catalogues;
- • interact with our sales staff;
- • attend an event;
- • participate in a promotion,
Sometimes our website contains links to other websites. When you access a website other than our website, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit.
USING YOUR PERSONAL INFORMATION
DELPHINE GENIN only uses personal information for the purpose for which it was collected, for related purposes which we consider come within your personal expectations, or as permitted or required by law. In particular, the personal information that we collect is generally used to provide products or services to you. Personal information may also be used for the following purposes:
- • to provide you with information in relation to the products we provide, including to advise you of special offers, new products, events and services;
- • to communicate with you about your purchase, your account or customer service needs; • to respond to your questions or suggestions;
- • to improve the quality of our products or services; or
- • as notified to you at the time the information is collected.
We may contact you from time to time for marketing or promotional purposes, including to provide you with information in relation to the goods or services of our related entities and third parties where we believe they meet the high standards associated with our products. If you would rather not receive any marketing or promotional material from us, you may opt out by notifying us using the contact details in section 9 below, or following the unsubscribe instructions on any marketing email you have received.
SHARING YOUR PERSONAL INFORMATION
We may disclose personal information to third party contractors, who help us deliver our products and services to you, for example, by processing and analysing data, providing web support, and delivering products or information to you. Some of these third parties are located overseas.
Where personal information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.
While we may market the goods or services of third parties in limited circumstances as described above, we will always do so ourselves (or using our own third party contractors). We do not sell, rent or trade personal information to third parties for marketing purposes.
We may also disclose your personal information as permitted or required by law.
ACCESSING YOUR PERSONAL INFORMATION
You may contact us to request access to the personal information we hold about you, including for the purpose of correcting or updating that information. If you require access to your personal information, please contact us as described in section 9 below.
PROTECTING YOUR PERSONAL INFORMATION
DELPHINE GENIN is committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.
CHANGE OF POLICY
If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact us at: [email protected]
If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at [email protected]